Logistics

Strainrite products are manufactured in New Zealand. Our most popular items are stocked in the UK or in one of a number of warehouses in the Republic of Ireland and Germany.

Items marked as "UK Stock" and "EU Stock"

  • Delivery times for orders will vary depending on their location and the size/weight of the order, which may influence the choice of carrier for example if a pallet is required. Typically, any orders shipped from EU stock should be with you within 7 working days of placing your order (generally sooner) and if the items are already in the UK, we would expect you to take delivery within approx. 3 days.
  • Your card payment is not debited until we dispatch the goods to you.

Items listed as "In Transit"

  • These are out of stock items that we normally have available in the EU as standard stock items.
  • Automatically re-ordered for shipping on the next available container from New Zealand.
  • Will be delivered within 3 days of clearing UK customs.
  • Your card payment is not debited until we dispatch the goods to you.
  • Next Container ETA:

 Items listed as "NZ Stock" are not currently stocked as standard in the EU, but are available for "Special Order" from New Zealand.

You can place an order for an item/s stocked in New Zealand and it will be added to our next container order. However as a "non-standard" item we will need to place a "Special Order" on your behalf to import it.

The cut-off date for the next order is shown below, shipping from New Zealand takes place approx. 5 - 10 days later and the transit time is a further 6 - 9 weeks depending on customs procedures etc. If your order was placed in time for the previous container shipment you can see the ETA above. 

  • Cut-Off date for next New Zealand Special Order shipments:
  • SUBJECT TO SPECIAL TERMS AND CONDITIONS (see below).

By ordering an item labeled as "NZ stock", you acknowledge that this is a "Special Order" and agree that it is not subject to the standard terms and conditions regarding cancellations and returns.

  • If the goods are received either damaged or faulty, the standard terms will of course still apply.
  • Cancellation of a special order for any other reason will incur an administration fee of 35% of the order value.
  • Delivery date is approx. the above Cut-Off date + 8 Weeks.
  • Your card will be debited 20% of the order value at the time of order, the balance when your order is dispatched within the UK.

If an item is required from New Zealand more urgently, we will happily obtain 3 courier quotations for an immediate, stand alone shipment from New Zealand, the courier quotations are valid for one month. We charge a £20 admin fee for this service, which is refunded if you proceed with an order. Click below: